FAQ
Straight answers.
What people ask before they buy: how it works, what it costs, what is yours at the end, and the dull but important paperwork.
About Miaigi
Who's behind Miaigi?
Gareth Huggins. He founded Miaigi, leads the technical work and is the architect on every project. Miaigi is a DexconOne brand, based in Farnham, Surrey, and works with independent businesses across the UK.
What's the difference between Sofakingsoft and Miaigi Architecture?
Sofakingsoft is the standard side: blueprints for a website, an online shop or a booking site, at fixed prices, built in 7 to 14 days. You buy it through Miaigi. Miaigi Digital Architecture is the bespoke side: a discovery, a written blueprint and a custom build, for businesses that do not fit a standard shape. See the two side by side
Where are you based?
Farnham, Surrey. Most of our clients are in the south-east, and we work remotely with independent businesses across the UK. We will meet in person where it makes sense, which usually means Hampshire, Surrey and the edge of London.
Working together
How quickly can you build my site?
A standard build (a website, an online shop or a booking site) takes 7 to 14 days. Faster is possible, as fast as 24 hours, but only as a separately costed job. It depends on preparation and starts with an architecture discovery. Bespoke work has no standard timescale. The blueprint sets it before any code is written.
How does discovery work?
For a website, an online shop or a booking site, we have a short call, confirm the build and the care plan, and send you the quote. For Architecture it is a 90-minute discovery at £495, fixed, followed by a written architecture document. If it does not describe your business as you know it, we rewrite it until it does.
Will I have direct access to the architect?
Yes. Gareth runs every project, so you deal with him directly, by email or on a call.
What's included in a monthly care plan?
Every care plan (Simple, Plus and Star) includes hosting, a security certificate, monitoring, backups, a monthly health check and a set number of change requests each month. Plus and Star add performance tuning and quarterly improvements, and Star adds priority fixes. Simple costs £30 a month. Marketing, such as Search visibility, is optional and priced separately. See every price
Tech & code
What stack do you use?
Our own platform. For those who want the detail, it is built with Next.js and hosted on Microsoft Azure. We do not build on WordPress. Every site starts from one of our own blueprints.
Do I own my code?
Yes. On a bespoke Architecture build the whole repository is yours. We hand over GitHub access at launch and you keep it. Websites, online shops and booking sites run on shared platform infrastructure, but the content, the brand assets and the configuration are yours, and you can take them with you at any time.
Can you move my existing site?
Usually, yes. We move sites from WordPress, Squarespace, Wix, Webflow, GoDaddy and most other common platforms. You pay the usual build price plus a fixed £195 for the move. That covers copying your content across, redirecting your old page addresses, and switching the domain and email records.
How do you handle GDPR and data?
Hosting is in UK or EU regions. Forms go through our own infrastructure, with no third-party trackers by default. Cookies are disclosed and kept to the ones the site needs to run. For clinical, legal or financial clients we tighten this further as part of the architecture work.
What about AI? Is my business data safe?
AI-assisted work runs through tools we control. Your business information is not used to train public AI models. Where an AI is set up to know your business, it only sees your business's information.
Pricing & changing plans
Can I change my care plan later?
Yes, whenever you want. Simple, Plus and Star are care plans, so moving between them changes how much looking-after you get, and how much marketing volume. It does not change your website.
What happens if my business outgrows Sofakingsoft?
Then the bespoke Architecture practice takes over. We redesign and rebuild on a custom Next.js stack that you own outright.
Are prices fixed or do they go up?
The price you are quoted is the price you pay. The price list can change over time, and when it does the new one is published in full, as this one is. The discovery and blueprint is fixed at £495. A website is £795, and every price is shown without VAT.
Money & terms
How does billing work?
Every one-off total is paid in two halves: half when we start and half at launch. That covers the build and any one-off extras, such as moving your site or a brand kit. Care plans are paid by standing order or card, monthly in advance, on rolling 30-day terms unless we agree otherwise.
Do you offer refunds?
We cannot refund time already spent. We do give partial refunds on product costs such as hosting, third-party tooling and developer licences, where they apply and have not been used yet. If a build has not launched, we will work out what is reasonable for the stage it has reached. Tell us early if something is not working. We would rather fix it than refund it.
What about contracts?
Care plans run on rolling 30-day terms, and you can cancel with one month's notice. Builds have a written scope of work with milestones, signed before work starts. For Architecture, the blueprint is the scope: fixed, written and yours to keep.
Can I get an invoice for VAT / accounting?
Yes. Every payment generates a VAT invoice automatically, in the name of the company that is paying, with the build, the care plan and any marketing on separate lines.
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