AI Operations

4 articles

Gareth Huggins, head and shoulders, against a deep teal background. Portrait AI-rendered from his own photograph.

I Asked an AI to Write My Own Founder Profile. Here's What It Refused to Say.

Watch the 49-second stage intro first. Then: I built a Claude Code skill that reads a founder's own notes, code and websites, writes a magazine-style profile with a verification sheet behind it, and makes the video. I ran it on myself first.

6 October 2026Read article

A wall telephone panel with a pink handset and two blank speech bubbles beside the open door of a small shop.

AI Operations7 min read

AI Receptionist for Small Business: What It Handles and What It Shouldn't

A plain-English guide to an AI receptionist for small business: which calls and enquiries it can answer well, where it fails, and how to set one up safely.

14 July 2026Read article

A robot at a tidy desk drops a pink-ticked form onto a tall stack of blank invoices, with paper trays, a plant and a lamp either side.

AI Operations7 min read

AI Back Office for Small Business: What to Automate First

A plain-English guide to building an AI back office for small business: what admin AI can genuinely take off your hands now, and what to leave alone.

7 July 2026Read article

A tower crane lowering the final cream block onto a small building whose facade is a giant browser window.

Digital Architecture6 min read

What Does a Digital Architect Do for a Small Business?

Most small businesses don't need more software — they need someone accountable for how it all fits together. Here's what a digital architect actually does, and when hiring one beats buying another tool.

10 June 2026Read article